Introduction

Hareer is a B2B platform that connects suppliers with clients (retailers) for the purchase and sale of goods in bulk. This return and refund policy outlines the terms and conditions applicable to both parties when dealing with returns and refunds. We strive to ensure transparent and fair transactions on our platform.

Return Eligibility

• Returns are accepted only in cases where the goods are defective, damaged upon delivery, or if they do not match the order specifications agreed upon between the supplier and the client.
• Goods must be returned in their original, unopened packaging, including packs, cartons, or pallets, and in unused condition.
• The return request must be initiated within 7 business days from the date of delivery by the client. 

Return Process

Client (Retailer) Responsibilities: The client must submit a return request through Hareer, providing detailed information and images of the goods in question. The request will be forwarded to the supplier for review.

Supplier Responsibilities: Upon receiving a return request, the supplier must review the claim and respond within 3 business days. If the return is approved, the supplier will provide return instructions, including shipping details.

Return Shipping Costs: If the return is due to a defect or error on the supplier's part, the supplier is responsible for the return shipping costs. If the return is due to a client error, the client will bear the shipping costs.

Refund Process

• Refund to Original Payment Method: Once the returned goods are received and verified by the supplier, the refund will be processed in the same way the payment was made. This may take up to 14 working days.
• Refund to E-Wallet: As an alternative, the client can choose to have the refund amount credited to their E-Wallet on Hareer, available for immediate use in future transactions.

Inspection and Acceptance

• All returned goods will be inspected by the supplier to verify the condition and validity of the return claim. If the goods do not meet the return conditions, they will be returned to the client at their expense.
• If the return claim is valid, the refund process will commence promptly.

Non-Returnable Items

• Custom-manufactured goods, perishable items, and goods not in their original packaging are not eligible for returns.
• Goods that have been used, partially consumed, or damaged after receipt will not be accepted.

Dispute Resolution

• In the event of a dispute regarding the return or refund, Hareer will mediate between the supplier and the client to reach a fair resolution.
• Both parties agree to cooperate fully during the dispute resolution process.

Contact Us

For any questions or to initiate a return or refund request, please contact our customer service team at 

Vendor Care: [email protected], Customer Care: [email protected].

We are here to assist both parties in resolving any issues efficiently.